Support Policy

Effective Date: 1 jan 2025
Last Updated: 10 june 2025

Welcome to Becliff.com – a leading digital product marketplace founded by Syed Zain. We are committed to providing exceptional customer support to ensure that your experience on our platform is smooth, secure, and satisfying.

This Support Policy outlines how we provide support, what’s included, and what to expect when you need help with your purchases or account.

1. Support Channels

We offer support through the following official channels:

• Email Support: support@becliff.com

• Live Chat: Available on our website during business hours

• Help Center: Contact us (FAQs, guides, and product support documentation)

2. Support Hours

Our customer support team is available to assist you:

• Monday to Saturday: 10:00 AM – 7:00 PM (Pakistan Standard Time)

• Sunday: Closed (Support available for urgent order-related issues only)

3. What We Support

Our team is here to help with:

• Pre-purchase questions about digital products

• Order issues or download problems

• Product activation or delivery issues

• Troubleshooting product-related errors

• Refund or license queries (within policy scope)

4. What We Do Not Support

Please note, our support does not include:

• Custom modification or personalization of digital files

• Installation or compatibility issues on unsupported platforms

• Issues caused by third-party software or tools

• Tutorials beyond basic product usage

5. Response Time

We aim to respond to all customer queries within:

• 24 hours during business days

• 6 hours for critical order or download failures

Delays may occur during holidays or high-volume periods, but we always prioritize urgent matters.

6. Refund & Exchange Policy

Digital products are generally non-refundable once downloaded. However, refunds may be issued under special circumstances such as:

• You received the wrong product

• The product is defective or not as described

• You were charged multiple times for the same order

For detailed refund terms, visit our Refund Policy.